حذف البياناتData deletion

Three groups:

• A store that uses Mudheef, including anyone who connected a WhatsApp number or a Meta account to Mudheef.
• A shopper who chatted with a store through the Mudheef chat, on the store's website or on WhatsApp or another channel.
• A store team member whom the owner added with their own login.

Shoppers' data is the store's responsibility, and Mudheef handles it on the store's behalf, as the privacy policy explains. So a shopper starts with the store.

You are the store's owner, and you delete everything yourself:

1. Sign in to the dashboard.
2. Open "Contacts", then "Data and privacy".
3. If you want a copy first, press "Download everything".
4. Under "Delete this store", type your store's name to confirm and press "Delete the store".

Or remove the Mudheef app from Shopify, Salla or Zid: the platform tells us and we delete your store's data automatically. If you connected WhatsApp through Meta, Mudheef's app leaves your account before the deletion. To disconnect WhatsApp only, open "Integrations", then "WhatsApp", and press "Disconnect".

Removing the app from your platform doesn't delete anything in a Meta account that you created yourself. Delete that app in your Meta account if you want to.

Ask the store you shopped with to delete your data. The store finds your data by your email or phone number, downloads a copy, and deletes it from its dashboard. For Shopify stores, the deletion request reaches us automatically through Shopify.

If you chatted without giving your email or phone, we can't link that chat to you. To stop the WhatsApp messages you agreed to, reply with a word like STOP or «إيقاف».

Reach us through the support page and tell us what you want, the store's name, and the email or phone number you used. We check that you own it, then carry out the request or pass it to the store responsible for your data.

When a store is deleted, we delete everything we hold for it: chats, the team's replies and notes, contacts, attachments, carts, messages and consents, orders, settings and knowledge, the keys and secrets stored encrypted, and team memberships and logins. When a shopper is deleted, we delete their contact details, chats, the team's replies and notes, requests passed to the team, attachments, carts, messages, consents and the orders linked to them.

When you remove the app from Shopify, Salla or Zid, only three things are kept, for 30 days, so that installing again keeps working: the store's id, its chat key and its plan (with its Shopify billing dates, if it's paid through Shopify: when the paid month ends, and when a test charge began). Nothing about shoppers or people. They're deleted after 30 days.

Without anyone asking, a chat is deleted 12 months after its last message, and a visitor's record once they haven't been seen for 12 months.

A short record stays that a deletion happened (who did it, when and how many rows), without the content that was deleted. The hashes of email codes are deleted automatically after 3 days. The details are in "How long we keep it" in the privacy policy.

Deleting from the dashboard is immediate, and so is removing the app from the platform, apart from the three things kept for 30 days. We carry out emailed requests within 30 days, and usually sooner. After deletion we can't bring anything back, so download what you need first.